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Frequently Asked Questions

Q1: Are you a manufacturer or trading company?

A: We are a manufacturer.    Our factory has been specializing in warehouse racks,supermarket shelves, and have 10 + years of shelf production experience.


Q2: Where is your factory?        Can I visit?

A: Our factory is headquartered in Baiyun District, Guangdong Province, China, with branch office in Dubai,United Arab Emirates welcome to visit whenever you are available.


Q3: Are samples available?

A: Yes, samples are available at any time.    We charge some sample costs and will return them during the next order.


Q4: Could you produce according to the customer's design?

A: Sure, we have very rich experience in customizing shelves.    Floor plan / 3D drawing can be provided by HEDA engineers.    Easy graphic integration and modular construction.


Q5: Could I order products in a special size and color?

A: Of course.        Custom-size requests are always welcome.


Q6: How can I get your quick quote?

A:Since different customers and projects have different requirements for product size and specifications, in general, we need to know the following information to quickly quote:

For Storage Racking

1)The item stored;

2)To be stored in individual boxes or on pallets,

the unit weight

the dimension: Length*width*height

3) boxes or pallets per level and total levels of rack you need

4)The space for the storage racking

There will be perfect if a floor plan is provided

5)Are any accessories required?

Like wire/metal/wood deck, safety bars and shims

For Display Shelving

1)The selling space of your retail store

There will be perfect if a floor plan is provided

2)The product you need to display/ loading capacity

3)Style requirement metal/wood,size, color

lf you are not sure about the above information, please let us know your storage or display needs, then our friendly and knowledgeable sales staff are happy to provide you with a professional shelf solution for your reference.


Q7:What's the international trading process?

A:Design drawing→ Confirm drawing→ Quotation→ PI→ Confirm PI→Arrange 30% deposit → Manufacture → QC inspect → Pay balance →Shipping.